PAYMENT INFORMATION / PLACING AN ORDER

How can I send in a purchase order? How long does it take to get approved for Net 30? Did you receive my Purchase order? I sent over a PO, when will I get confirmation? I am a Net 30 customer with terms. Do I need to send a physical Purchase order? I cannot change a PO to reflect freight, what should I do? Does your company accept terms? What is your Tax ID#? Can I use more than one credit card? Do you accept Discover? Do you accept Diners Club? Can I use a personal check to pay for my order? I have a daily limit on my corporate card, is there a way to process the payment over several days? I am not comfortable sending my credit card over the internet. Why do you need it? How do I make a payment using Paypal? Can I buy it now and you bill me for it later?

INTERNATIONAL ORDERS

I received a quote, how can I place the order? I received the Proforma from the salesman and I want to make a wire transfer. How long until the wire is received and my order can be processed? I am an International Customer, can I purchase from you? Your company charged me a $25 bank fee, but I don’t see that reflected in my order? Can you put that on the invoice or refund me the $25? My country places high taxes on imported goods. Can you please change the invoice to reflect only $100, or state that it is a gift? I want to order Fluke Products but I live overseas. I work at a school in another country, can I get educational pricing? I am in another country and I need to import this item, can you quote me without VAT?

SHIPPING

When is my order going to ship? What is my tracking number? I placed an order to ship via USPS. How long is that going to take to arrive at my location? How will my product be shipped with Free Shipping? I should be given Free Shipping per your website. Why am I being charged? Can I ship it overnight (2nd day, three day, etc)? Can I ship using my FedEx/UPS or DHL Account #? Can I ship with my own freight account?

STOCK / AVAILABILITY

Does your website show stock? Why has my ship date been pushed back? Your website said these parts were in stock- why are they delayed? When I called last week I was told my order would ship in 3-5 days but now it says it won’t ship for 2 weeks? I told my customer the date you gave me and now they are fining me due to your delays. Can you expedite shipping at your expense?

GENERAL QUESTIONS

How can I check to see what we ordered previously? How do I go about canceling my order? What is your return policy? Why are there two charges on my credit card? Are all your products new on your website new? Can I rent a product? How do I get a price quote? Where is your Company located?

PAYMENT INFORMATION / PLACING AN ORDER

How can I send in a purchase order?
You can send it in via email to orders@tequipment.net or orders@techedu.com or orders@touchboards.com, fax it to 732-222-7088 or mail it in. All Net 30 accounts require a hard copy of a PO.

How long does it take to get approved for Net 30?
Normally the process takes 10-14 business days, but it could be longer or quicker depending on how quickly your references get back to us. A good tip is to notify your references in advance, if possible, that someone from our accounting department will be contacting them. If you need the order processed quicker, you can pay for the first order with another method of payment, such as a credit card. If items are backordered, we cannot order the units for you until we receive notification that Net 30 has been approved or another form of payment is used.

Did you receive my Purchase order?
Please allow 24 hours for your Purchase Order to be processed. You can then check our orderstatus module for the ship date and copy of your sales order. Should you not see your order online, please contact customer service at orderstatus@techedu.com to confirm your PO has been received.

I sent over a PO, when will I get confirmation?
Thank you for your purchase order! You will receive an e-mail confirmation once your Sales Order has been processed. Once you receive an email containing your sales order number you can log into our website to check status.

I am a Net 30 customer with terms. Do I need to send a physical Purchase order?
Yes. Company Policy states you must email or fax in a Purchase Order. This policy is in place to protect both our customers and ourselves from any discrepancies. Having a PO confirms what is being ordered, the price of the item(s) you are ordering and where you would like your items shipped.

I cannot change a PO to reflect freight, what should I do?
Please have the purchasing agent whose signature is on the PO send us an email stating “We accept the freight costs in the amount of $xx.xx. Please add to our PO#....”

Does your company accept terms?
Yes, please visit our website at http://www.techedu.com/howtoorder.asp#VI. to download a copy of the credit application. Please return your application along with a copy of your bank and trade references to us via fax, 732-222-7088 or email, orders@techedu.com. Please allow 5-7 business days for your application to be completed. Please understand the approval process depends on how quickly your references return information to us. Should we have questions, our accounting department will contact you.

What is your Tax ID#?
20-2111443

Can I use more than one credit card?
Yes however each credit card must be in your name and billing address.

Do you accept Discover?
We accept Visa, M/C, Discover and Amex. We also accept bank transfers and payments via PayPal. You can submit a payment via PayPal by sending the payment to PayPal@techedu.com Please make sure you reference your Quote or Order Number when submitting the payment so the funds may be applied correctly.

Do you accept Diners Club?
No, at this time we currently do not accept Diners Club credit cards.

Can I use a personal check to pay for my order?
Please note we do not accept certified check or banks draft; US Postal Money orders only.

I have a daily limit on my corporate card, is there a way to process the payment over several days?
Yes, please call customer service to place the order and provide them with your daily limit. Order Processing will be able to run your card in accordance with your limit. Your order however will remain on credit hold until the card is run for the amount owed.

I am not comfortable sending my credit card over the internet. Why do you need it?
We may need written proof of billing information and a copy of the front and back of your applicable credit card. We cannot process International credit card orders without receiving certain necessary information, which we will tell you when you contact us. We will also inform you of the method by which you can send this information to us. Do not send payment information containing credit card numbers or financial account information via unencrypted email or fax. Sending sensitive payment information through unencrypted email may not be secure, and we will not be responsible for any loss associated with that practice. On International orders, we will only ship to the address to which the credit card account is billed. Please reference your order number on your fax or email.

How do I make a payment using Paypal?
You can submit a payment via PayPal by sending the payment to PayPal@techedu.com Please make sure you reference your Quote or Order Number when submitting the payment so the funds may be applied correctly.

Can I buy it now and you bill me for it later?
Our company offers Net 30 terms. Please complete the credit application found on our website at http://www.techedu.com/howtoorder.asp#VI. and send it in to 732-222-7088 along with your bank and trade references. Please allow 5-7 business days for approval.

INTERNATIONAL ORDERS

I received a quote, how can I place the order?
You can place the order button located at the bottom right hand corner of your quote. This will allow you to place your order online.

I received the Proforma from the salesman and I want to make a wire transfer. How long until the wire is received and my order can be processed?
International wire transfers can take up to 5 business days to be safely deposited into our account. Once the monies are received, your order will be entered into our system. Your order will be processed accordingly and the process for international orders will begin. Any other sort of deposits (ACH, EFT, direct deposits) for domestic customers normally takes 1-2 days. Your order will then be entered in and confirmed. Please try to reference Proforma/quote number/order number when filling out the transfer/deposit paperwork with your bank as that will help expedite the process.

I am an International Customer, can I purchase from you?
Yes, please see our Terms and Conditions for details. Please note there is a $300 minimum on International Orders. You may also be asked to provide additional information when your order is received. Should you choose not to provide the additional documentation you will be able to pay for your order via bank transfer.

Your company charged me a $25 bank fee, but I don’t see that reflected in my order? Can you put that on the invoice or refund me the $25?
Unfortunately, that bank fee is charged by the bank, not by us, and we have to pass that fee onto our customers. We cannot alter the invoice to match what you paid because often we do not receive the full amount and have to adjust our invoice/order to match what we received from the bank.

My country places high taxes on imported goods. Can you please change the invoice to reflect only $100, or state that it is a gift?
Our sales orders and invoices are all system generated, and we cannot alter any invoices to reflect different pricing for custom clearance. This is illegal as per the US export guidelines and as a company we could face fines, as well as the receiver.

I want to order Fluke Products but I live overseas.
Thank you for your inquiry. We are authorized to sell and ship Fluke products only within the United States. We apologize for the inconvenience and will be happy to offer you any non-Fluke items.

I work at a school in another country, can I get educational pricing?
Unfortunately at this time we can only offer EDU pricing to schools in the US.

I am in another country and I need to import this item, can you quote me without VAT?
We don’t include VAT in our pricing. You would be responsible for any taxes your country charges to import an item.

SHIPPING

When is my order going to ship? What is my tracking number?
You can access your information by logging into our orderstatus module at https://store.techedu.com/orderstatus.aspx. If you do not have an account set up you can Register or use the Single Order Lookup by Email Address by typing in the email address you used for your order and your order number.

I placed an order to ship via USPS. How long is that going to take to arrive at my location?
We only ship via the US Postal Service out of our Long Branch, NJ and Garfield NJ locations. Items that need to ship from any other location cannot ship via USPS. If you require it to ship USPS, the items will need to arrive at our warehouse first, and then re-ship to your location. Alternately, you can select a different carrier or if the order is placed via USPS, we will request your approval to ship via a different carrier so you can receive your items quicker. Also please note that while USPS does provide tracking, their system is only updated at certain points in the route, and you may receive the items sooner or later than their system indicates.

How will my product be shipped with Free Shipping?
With Free Shipping, your product will be shipped via UPS or FedEx Ground.

I should be given Free Shipping per your website. Why am I being charged?
If your order contains items which do not qualify for the free shipping you will be charged the cost to ship those items. Please see our Policy for a list of products which qualify.

Can I ship it overnight (2nd day, three day, etc)?
Yes, as long as the product is in stock. If you order by phone, All express orders, overnight, second day, and three day deliveries placed by phone must be received by 11:30am Eastern Standard Time in order for us to attempt to ship it out that day.

Can I ship using my FedEx/UPS or DHL Account #?
Yes, please send us an email with your company name, address and account number stating you authorize Tequipment.NET / Touchboards.com / TechEdu.com to ship using your account. We will verify your account with the carrier.

Can I ship with my own freight account?
Yes you can however you will have to provide a completed BOL and have your freight company contact us at 732.222.1511 to schedule the pick-up.

STOCK / AVAILABILITY

Does your website show stock?
At this time our website does not provide stock information. You will however receive an email confirmation with your estimated ship dates once your order is processed.

Why has my ship date been pushed back?
At times we are waiting on shipments from the manufacturers who may encounter part or component issues in manufacturing the products. This may cause a delayed ship date as the unit must pass quality control before shipping out. While we do our best to get your products out to you quickly, these manufacturer delays are unfortunately out of our control.

Your website said these parts were in stock- why are they delayed?
We apologize for any miscommunication however at this time our website does not provide stock. We do however send an email once your order is processed with estimated shipping dates.

When I called last week I was told my order would ship in 3-5 days but now it says it won’t ship for 2 weeks?We try to ship your order on the same day we receive it. We ship only on standard business days. If your shipment is time-sensitive, please call before ordering to confirm that we will be able to meet your requirements. We will make all reasonable efforts to initiate shipment and schedule delivery as close as possible to your requested delivery date(s). However, please keep in mind that our delivery dates are estimates only and shipments may be affected by factors outside our control that we cannot be responsible for delays or shipping errors caused by the shipment carriers. Orders may not be canceled or rescheduled after the order has been submitted by Tequipment to the shipment carrier.

I told my customer the date you gave me and now they are fining me due to your delays. Can you expedite shipping at your expense?
Please contact your sales rep and he will be happy to provide you with assistance.

GENERAL QUESTIONS

How can I check to see what we ordered previously?
You can log into your account by going to https://store.techedu.com/orderstatus.aspx and use your email and previous order number to log in.

How do I go about canceling my order?
Please contact our sales or customer service staff to speak to them about your order.

What is your return policy?
Our return policy can be found at http://www.techedu.com/howtoorder.asp#III. You will also find the form at this link which you can download and complete.

Why are there two charges on my credit card?
When you place the order online an authorization is taken on the credit card. You will be invoiced and your credit card charged as your order ships. The original authorization taken at the time your order was placed is a hold to insure the funds are available. The authorization will drop off anywhere from 5-45 days after the card is authorized depending upon your financial institutions regulations. Please contact them for their policy.

Are all your products new on your website new?
Yes, all products on our website are new unless noted. At times we offer specials on Factory Refurb Items.

Can I rent a product?
Please call our office at 732-222-7077 and ask to speak to sales about our leasing program.

How do I get a price quote?
Sure please email us at sales@techedu.com with the items you are interested in along with your shipping address for accurate freight costs.

Where is your Company located?
New Jersey, but we do ship from our alternate warehouses as well.